| 摘要: | 本研究旨在瞭解臺北市餐飲服務人員身體意象與工作績效之現況，並調查不同基本資料之臺北市餐飲服務人員分別在身體意象及工作績效上的差異情形，探討臺北市餐飲服務人員的身體意象與工作績效之相關性。
本研究採取問卷調查法為主要之研究方法，採立意抽樣及滾雪球以餐飲服務人員為調查對象，共發出450份問卷。本研究所使用之測量工具包括:基本資料、身體意象量表及工作績效量表。所得資料分別以次數分配、百分比、平均數、標準差、獨立樣本t檢定、單因子變異數分析(ANOVA)、皮爾遜相關分析及多元迴歸分析等統計方法進行分析，主要研究結果如下:
一、臺北市餐飲服務人員整體身體意象看法較傾向於正向滿意:
1.在整體身體意象層面，年齡越高，其整體身體意象越不滿意。
2.在對外表的評價與想法層面與對外表的重視程度上兼職較專職更為正向、滿意。
3.年資越高，其整體身體意象越不滿意。
二、臺北市餐飲服務人員整體工作績效看法較傾向於正向滿意:
1.在工作績效層面，年齡越高，其整體工作績效越滿意。
2.在脈絡績效層面上專職較兼職更為正向、滿意。
3.年資越高，其整體工作績效越滿意。
三、臺北市餐飲服務人員，工作績效越佳，其身體意象越滿意。
根據本研究結果建議建議專職人員多注意自己的身體意象，以利提升其工作績效。而在公司人力教育訓練方面，建議宜增加餐飲專業的進修課程提供給兼職人員，使其工作績效表現更佳。
關鍵字:餐飲服務人員、身體意象、工作績效
The purpose of this study is to understand the "body image" and "job scores effect" of the members of the Taipei Restaurant Employees, it also checks the differences between the "body image" and the "job scores effect" of the different "personnel background factors" in Taipei, and probes into the relationship between the "body image" and the "job scores effect" of the members of the Taipei Restaurant Employees.
In this study, we took the "intention to draw the method" as the main research method, and 450 of the questions were developed by the members of the food and beverage service to investigate the image. The measurement tools used in this study include: "Basic Materials", "body image scale" and "job scores effect scale".
The data obtained were analyzed by statistical methods such as frequency distribution, percentage, mean, standard deviation, single sample t-test, post-fee comparison, Pearson correlation and multiple regression. The main findings are as follows:
A、The overall "body image" of Restaurant Employees in Taipei is more positive and satisfactory:
1. On the overall "body image" level, the higher the age, the less satisfied the overall "body image" is.
2. On the level of "evaluation and ideas of external appearance" and "the degree of emphasis on external appearance", "part-time job is more positive and more satisfactory than "full-time".
3. The higher the "working years", the less satisfied the overall "body image" is.
B、The overall "job scores effect" of food and beverage service staff in Taipei is more positive and satisfactory:
1. At the "work performance" level, the higher the age, the more satisfied the overall "work performance".
2. "Full-time" is more positive and satisfactory than "part-time" at the "thread performance" level.
3. The higher the "working years", the more satisfied the overall "work performance".
C、The better the "work performance" of the food and beverage service staff in Taipei, the more satisfied the "body image".
According to the results of this study, it is recommended that full-time staff should pay more attention to their body image in order to improve their job scores effect. In the company's human education and training, it is recommended to increase the food and beverage professional refresher course to provide part-time staff to make their work performance better.
Keywords: Restaurant Employees, Body Image, Job Performance |
