The growth of tourism industry has been one of the economic boosters in this era, and one of the main modes selected by majority of travelers is group package tour (GPT). This development is a result of the increasing awareness regarding leisure time planning. While some are free to travel and enjoy the recreation they need, others encounter some limitations from various types of disabilities, which make traveling a challenging task. Despite the fact that there have been many researches addressing customer satisfactions regarding GPT, still yet, there are not many studies that aimed at exploring families with members diagnosed with autism traveling via the means of GPT. In accordance with the aforesaid, this paper technically fills in the gap. The ultimate objective concerning this paper is to comprehend the satisfaction and dissatisfaction factors regarding families with members inflicted by autism when traveling through the mode of group package tour (GPT). This paper utilizes the in-depth interviews and qualitative method to explore thirty Chinese-Indonesian families with autistic children whom have experienced of traveling overseas via the mode of GPT. The results reveal three of the main dissatisfaction factors are affiliated with airplanes, food, and shopping experience, while the main satisfaction factors are related to pre-tour briefing and tour leaders’ performance. Above all, this study profoundly contributes to the advancement and development concerning the tourism industry in Indonesia.
