人工智慧對勞動者職場心理健康影響之探討

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Title:	人工智慧對勞動者職場心理健康影響之探討 The Influence of Artificial Intelligence on the Mental Health of Workers at Workplace
Authors:	余煜庭
Contributors:	勞動暨人力資源學系
Keywords:	人工智慧工作自主性正向心理資本科技焦慮職場心理健康 Artificial Intelligence Job Autonomy Positive Psychological Capital Technology Anxiety Workplace Mental Health
Date:	2024
Issue Date:	2024-08-02 14:13:06 (UTC+8)
Abstract:	人工智慧的應用已深入交通、經濟、教育、醫療、新聞、製造、服務等各行業，人工智慧技術發展促進產業轉型升級，然而，新科技的發展隨之亦帶來勞動者工作形態上的改變。在人工智慧對勞動者之影響常見於工作流程與工作內涵的轉變、人工智慧相關職能養成等面向，但人工智慧對勞動者個體心理健康之影響則仍缺乏，故本研究目的為探究人工智慧導入職場對勞動者職場心理健康之影響，主要研究變項包含工作自主性、正向心理資本、職場心理健康及科技焦慮等構面進行研究。資料蒐集對象以製造業、餐飲業、金融業及高科技產業員工為本研究取樣之樣本，採取滾雪球的方式，總共回收187份有效樣本，使用 SPSS 軟體進行研究分析。本研究發現：工作自主性對職場心理健康有正向影響，工作自主性對正向心理資本有正向影響，正向心理資本對職場心理健康有正向影響，正向心理資本在工作自主性及職場心理健康有顯著部分中介效果，科技焦慮在工作自主性及職場心理健康之間具調節效果。研究並提出後續建議供勞動者、企業組織研訂人力資源相關措施之參考。 The applications of artificial intelligence (AI) have deeply penetrated various major industries such as transportation, economy, education, healthcare, journalism, manufacturing, and services. AI not only facilitates industrial transformation and upgrading, but the development of new technologies inevitably brings changes to the nature of workers' jobs. Currently, few scholars have studied the impact of AI on workers' mental health, with most focusing on AI talent cultivation and related job competency needs. The purpose of this study is to understand the impact of AI introduction in the workplace on workers' workplace mental health, using dimensions such as job autonomy, positive psychological capital, workplace mental health, and technology anxiety. This study targets the manufacturing, catering, financial, and high-tech industries, using a snowball sampling method to collect data. A total of 187 valid samples were collected and analyzed using SPSS software. This study found that job autonomy has a positive impact on workplace psychological health, job autonomy positively affects positive psychological capital, and positive psychological capital has a positive impact on workplace psychological health. Positive psychological capital has a significant partial mediating effect between job autonomy and workplace psychological health, while technological anxiety moderates the relationship between job autonomy and workplace psychological health. The study also provides recommendations for laborers and enterprises to formulate relevant human resource measures.
Appears in Collections:	[Department of Labor and Human Resources & Graduate Institute of Labor Science ] thesis

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