| 摘要: | 本研究通过应用层次分析法（AHP）研究智能餐厅的使用，以确定其管理的关键成功因素。在信息技术蓬勃发展的时代，许多传统企业都面临着企业转型的问题，如餐饮业，大多数餐饮业都是依靠大量的人力来经营餐厅。因此，他们面临着劳动力成本增加的问题，这也刺激了机器人时代对这个行业的到来。智能餐厅是基于物联网和云计算技术，为餐饮餐厅量身定做的智能管理系统。顾客点餐系统、服务呼叫系统、厨房互动系统、前台收银系统、预订
系统和信息管理系统可以大大减少员工数量，降低运营成本，并提高管理绩效。因此，本研究探讨了与智慧餐厅运营相关的关键成功因素，其中包括产品策略、营销服务、管理系统的现代化、店面形象等，这些因素已经成为智慧餐厅的目标关键词。本研究旨在建立一个全面的研究框架，以确定智慧餐厅的成功因素，为其实施和绩效衡量提供依据。
This research investigates the use of a smart restaurant, by applying the Analytical Hierarchy Process (AHP) approach to determine the key success factors for its management. In the era of booming information technology, many traditional enterprises are facing the problem of enterprise transformation such as restaurants, and most of the food and beverage (F&B) industry relies on a large amount of manpower to operate restaurants. Therefore, they face the problem of increasing labor costs, which has spurred the arrival of the era of robots to this sector. A smart restaurant is an intelligent management system tailored for F&B restaurant based on the Internet of Things (IoT) and cloud computing technology. The customers’ ordering system, service call system, kitchen interaction system, front desk cash register system, reservation
System, and information management system can significantly reduce the number of employees, cut operating costs, and improve management performance. Therefore, this study explores the key success factors associated with the operation of smart restaurants, which include product strategy, marketing services, modernization of the management system, and image of the store, which have become code words for smart restaurants to target. This study aims to develop a comprehensive research framework to identify the success factors of a smart restaurant to give ground for its implementation and performance measurement. |
