全球性重大事件對航空從業意願的影響 --以流行疫情為例(COVID-19)

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Title:	全球性重大事件對航空從業意願的影響 --以流行疫情為例(COVID-19) The Impact of Major Global Events on The Willingness of Aviation Practitioners--Taking The Epidemic as An Example (COVID-19)
Authors:	李怡華
Contributors:	航空管理碩士學位學程
Keywords:	COVID-19 工作壓力工作滿意度心理韌性從業意願 COVID-19 work stress job satisfaction resilience willingness to work
Date:	2023
Issue Date:	2023-07-06 10:47:48 (UTC+8)
Abstract:	本論文在研究COVID-19 疫情期間，航空業第一線從業人員，無論遭逢公司內部的變革，抑或是外界給予的壓力，所遭受的不平等待遇及惡意攻擊，在在嚴重摧殘其身心靈。後疫情時代，各家航空公司對於未來「報復性旅遊」，已陸續展開招募及訓練的動作，對於想從事航空業的新手，更要在加入之前，充分了解此行業的性質,並考量是否有足夠的心理素質，面對航空事業。綜合以上各點項目，探討對航空「從業意願」的影響，以利人資招募時之參考。藉由建立問卷與架構來探討航空第一線人員，包括探討空(地)勤人員或線上管理幹部的性別、婚姻狀況、年齡分布、有無小孩、教育程度、工作年資、公司職稱、與月平均收入對於工作壓力、工作滿意度與從業意願之影響。屆時將相關數據提供給提供公司的人資及高層，做未來招募計畫的參考。本研究樣本來自國籍和外商航空公司，空(地)勤第一線人員以及主管為問卷發放對象，透過 Google 表單設計問卷且進行資料收集，以自行上網填寫資料方式收集資料。共回收465份有效問卷，問卷收集後再進行 SPSS 進行敘述性統計、效度分析、信度分析、相關分析以及迴歸分析等。研究結果顯示，COVID-19重大事件認知與航空就業意願的負向影響並不顯著；心理韌性對於COVID-19重大事件認知與航空就業意願之調節作用有顯著正向影響。因此，在新冠肺炎疫情尚未趨緩下，企業經營者如何創造出正向壓力及滿意度高的環境，並處理員工的心理健康因素，以提升員工的從業意願並降低其離職意圖，就成為企業需要立即解決的問題。 This paper studies the unequal treatment and malicious attacks suffered by the front-line employees of the aviation industry during the COVID-19 epidemic, whether they encounter internal changes in the company or pressure from the outside world, which are severely damaging their bodies and minds. In the post-epidemic era, various airlines have started recruiting and training for future "retaliatory tourism". For novices who want to work in the aviation industry, they must fully understand the nature of the industry and consider whether there are opportunities for them to join the industry. Sufficient psychological quality to face the aviation career. Combining the above items, discuss the impact on the "willingness to work" in aviation, so as to facilitate the reference when recruiting personnel. By establishing questionnaires and frameworks to explore the frontline personnel of aviation, including the gender, marital status, age distribution, whether there are children, education level, working experience, company title, and monthly average The effect of income on job stress and job satisfaction. At that time, the relevant data will be provided to the human resources and senior management of the providing company, as a reference for future recruitment plans. The samples of this study come from nationalities and foreign airlines. Flight crew/ ground staff front-line supervisors are the objects of questionnaire distribution. The questionnaire is designed and collected through Google forms, and the data is collected by filling in the information online. A total of 465 valid questionnaires were recovered, and after the questionnaires were collected, SPSS was used for descriptive statistics, validity analysis, reliability analysis, correlation analysis, and regression analysis. The research results show that the negative impact of COVID-19 major event cognition and aviation employment intention is not significant; Resilience has a significant positive effect on the moderating effect of COVID-19 major event cognition and aviation employment intention. Therefore, as the COVID-19 epidemic has not yet slowed down, how business operators create an environment with positive pressure and high satisfaction, and deal with employees' mental health factors, so as to improve employees' willingness to work and reduce their intention to leave, has become an important issue for enterprises. Issues that need to be addressed immediately.
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