English  |  正體中文  |  简体中文  |  全文筆數/總筆數 : 46833/50693 (92%)
造訪人次 : 11867866      線上人數 : 691
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜尋範圍 查詢小技巧:
  • 您可在西文檢索詞彙前後加上"雙引號",以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋,建議至進階搜尋限定作者欄位,可獲得較完整資料
  • 進階搜尋
    主頁登入上傳說明關於CCUR管理 到手機版


    請使用永久網址來引用或連結此文件: https://irlib.pccu.edu.tw/handle/987654321/51491


    題名: 探討賽車運動業的誠信、承諾、滿意度與顧客忠誠度之關係
    The Relationship between Trust, Commitment, Satisfaction, and Customer Loyalty in the Motorsport Industry.
    作者: 李珮瑄
    貢獻者: 全球品牌與行銷碩士在職學位學程
    關鍵詞: 關係品質
    顧客忠誠度
    再購行為
    口碑效果
    消費目的
    relationship quality
    customer loyalty
    repurchase
    word of mouth
    purpose of consumption
    日期: 2022
    上傳時間: 2023-03-10 10:37:15 (UTC+8)
    摘要: 本研究探討台灣賽車運動業與顧客之間的關係品質對於顧客忠誠度的影響,關係品質包括承諾、誠信、滿意度,以及顧客忠誠度包括再購行為(行為忠誠)與口碑效果(態度忠誠);並且加入賽車運動涉入程度(消費目的)作為干擾變數。本研究(140份有效問卷)實證結果顯示:(1)承諾、誠信、滿意度對於再購行為與口碑效果具有正向顯著影響,以及(2)賽車運動涉入程度對於再購行為與口碑效果呈現正向顯著影響。最後,(3)賽車運動涉入程度對於關係品質與顧客忠誠度具有正向顯著的干擾效果。

    This study investigate the effect of relationship quality(RQ) on customer loyalty(RL) in Taiwanese motorsport Industry. The relationship quality includes commitment, trust, and satisfaction and customer loyalty is from the perspectives of behavior and attitude loyalty. We also see involvement(purpose of consumption) as a contingent variable to discuss the relationship between RQ, involvement, and RL. The result from 140 questionnaires is: (1) Commitment, trust, and satisfaction have a positive effect significantly on customer loyalty. (2) Involvement has a positive effect signifyantly on customer loyalty. (3) Involvement × commitment, trust, and satisfaction have a positive effect significantly on customer loyalty.
    顯示於類別:[行銷碩士學位學程] 博碩士論文

    文件中的檔案:

    檔案 描述 大小格式瀏覽次數
    index.html0KbHTML124檢視/開啟


    在CCUR中所有的資料項目都受到原著作權保護.


    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回饋