本研究嘗試建構策略性實務模式，協助企業導入內部講師制度，研究目的為以系統研究方法建立內 部講師模式、建立對企業實用的發展程序，以及提供企業導入內部講師系統的整合性參考。研究方法運 用了文件分析、深度訪談、德懷術問卷與階層分析程序法。本研究發展三個層次（包含系統構面、主要 構面與指標）建構模式，系統構面為分析企業內部講師的需求、確認內部講師系統的目的、定義內部講 師角色、計畫內部講師系統與訓練方案、實施內部講師實際教學，以及評鑑內部講師建立的方案。最後 獲致的結論為內部講師系統應符合企業策略的目的和規劃為不同的層面，整理後的內部講師系統模式分 為六個系統構面與五十四個指標可資運用，導入企業內部講師系統應按照生命週期以符合企業的需求。
This study has tried to build a strategic, practical model for the introduction of instructor-systems on business in order to help businesses planning such programs. The research method could be summarized into three categories: the literature longitudinal research method included literature review, expert interview. Initial model with the Delphi method, research used questionnaire survey to set up the hierarchical structure of instructor system indicators. The researcher not only reclaimed, summarized, and analyzed the data, but also gave Delphi experts feedback with the second questionnaire. The last method was another expert questionnaire investigation method. The research used Analytic Hierarchy Process (AHP) method to establish the relative weight of instructor system indicators. This research developed three levels (system dimension, main section, and indicator) to establish the model, which are the system dimension of instructor indicators on business included analyze the demands of corporate instructor, confirm the purpose of instructor system, define the role of instructor, planning instructor systems and training programs, implement instructor practical teaching, and evaluation instructor establishing programs. The instructor-system indicators could be divided into six system dimensions, including 16 main sections which were consisted with 54 indicators. Finally the research completed the relative weights of instructor-system indicators for business. Research provided concrete suggestions to corporate and those who were interested in the related topics.
