本文旨在探討導入「台灣訓練品質系統」(TTQS)的關鍵成功因素，研究對象為台北市職業工會。本文歷經三個階段，首先由文獻探討歸納出導入TTQS關鍵成功因素的訪談問卷；其次進行台北市職業工會TTQS承辦人和TTQS評核委員的深度訪談，運用質性研究方法的紮根理論，歸納台北市職業工會導入TTQS關鍵成功因素的構面為：組織管理面、訓練規劃面、訓練執行面及訓練評估面等四大構面，共有16項關鍵成功因素；繼而專家學者運用層級分析程序法(AHP)，獲致上述構面、關鍵成功因素的相對權重。根據所得之結果，對於台北市職業工會欲導入、已導入TTQS者以及針對TTQS訓練機構版的計分項目配重，提出應用關鍵成功因素的實務作法，並提陳後續研究者之具體建議。
This study investigates the key success factors of Taipei City Worker Union, which has introduced the TTQS (Taiwan TrainQuali System) to control the validity of training. The process of this study could be separated into 3 parts: questionnaire design, interview, survey and analyze. First, going trough documents to collect and combine difference thesis to build a solid questionnaire. Afterward, interviewing with people who are in charge of TTQS project in Taipei City Worker Union and TTQS of auditor. Finally, analyzing the information and the result of survey based on grounded theory of qualitative research. By using the grounded theory we could learn that the achievement of this case is attributed to 4 main aspects (organization management, training planning, training project executing and training evaluating) and 16 key factors. In short, after analyzing 4 main aspects and 16 key factors of the relative weight by Analytical Hierarchy Process (AHP). The study results above-mentioned substantial operations to those whom Taipei City Worker union, TTQS Scorecard for Trainer. Final, this study provides concrete suggestions follow-up researchers may concern with TTQS projects in future.
