This study explored the challenges faced by shelter workers. A qualitative survey was tape-recorded and featured 19 focus groups comprising 6 representatives of the Department of Protective Services, 43 local government representatives and 84 shelter workers from 26 women's shelters in Taiwan. The verbatim transcriptions were subsequently analysed. Finally, two themes were identified: resource challenges and regulations governing shelters. Understanding shelter workers' voices is key to ensuring that the authorities and the public pay attention to the challenges faced by shelters. In addition, future implications were discussed.
