| 摘要: | 企業要持續成長獲利，員工的工作投入具有一定的影響力。為有效提高員工的投入度，組織必須找出造成員工低投入的影響因素並且設法改善。
本研究旨在探討組織氣候對員工工作投入之影響，以台灣連鎖藥妝A公司全台門市工作人員為研究對象，採便利抽樣方式進行不具名問卷調查。問卷方式以網路問卷表單SurveyCake製作，透過A公司區域主管以及門市店長，協助發送給門市人員填寫，調查期間自民國109年10月1日起，至109年10月31日止，共回收414份，剔除無效問卷33份，有效問卷381份。問卷內容包含「組織氣候量表」、「人格特質量表」、「工作投入量表」等三大部份，研究構面分別為組織氣候：人際關係、組織認同、程序規範；工作投入：工作責任心、工作認同，並探討內外控人格特質在組織氣候與員工工作投入之間是否具有干擾效果。
本研究經由SPSS統計軟體 ，使用階層迴歸分析結果顯示組織氣候的三個子構面其中人際關係、組織認同、程序規範對於工作投入具有顯著影響。本研究發現A公司門市人員在組織織氣候部分為重視人際關係、組織認同普通、程序規範太多；在工作投入部分工作責任心以及工作認同都只呈現普通狀態，顯示均有改善的空間。在人格部分則外控人格特質在組織氣候對員工工作投入之間具有干擾效果。內控人格特質在組織氣候對員工工作投入之間不具有干擾效果。本研究認為企業應加強精神層面的激勵，改善作業流程，提升員工對於組織的認同，將有助於提升工作投入的意願。
If an enterprise wants to continue to grow and profit, the involvement of employees has a certain influence. In order to effectively increase employees’ job involvement, the organization must find out the affected factors that cause the low engagement and try to improve it.
The purpose of this study is to discuss the influence of the organizational climate of cosmeceutical chain stores in Taiwan on employees’ job involvement. The research subject aims to the staff in chain stores of the cosmeceutical industry in Taiwan, Company A, to conduct an anonymous questionnaire survey using convenience sampling. The questionnaire was produced by the online questionnaire service “Survey Cake”, and was sent to the store staff to fill it out through the regional director and the store manager of company A. During the survey period from October 1, 2020 to October 31, 2020, a total of 414 were collected, 33 invalids were eliminated; therefore, there were 381 valid questionnaires. The questionnaire contains three parts: "Organizational Climate Scale", " Personality Traits Scale", and " Job Involvement Scale". The research aspects are organizational climate: interpersonal relationships, organizational identity, and procedural norms; job involvement: work responsibility, work identity, and explore whether both the internal and external locus control personality traits have an interfering effect between organizational climate and employees’ job involvement.
The results of this study show that the three sub-facets of organizational climate - interpersonal relationships, organizational identity, and procedural norms - have a significant impact on job involvement by using the hierarchical regression analysis on SPSS statistical software. This study found that the sales staffs of Company A valued interpersonal relationships, had common organizational identifications, and stated about too many procedures, in the part of organizational climate. And in the part of job involvement, the work responsibility and work identification were only in a normal state, indicating that there is room for improvement. In the part of personality, the external locus control of personality traits has an interfering effect between organizational climate and employees’ job involvement. This study believes that enterprises should strengthen spiritual incentives, improve operating procedures, and enhance employees’ recognition of the organization, which will help increase their willingness to work. |
