Does product design matter? Exploring its influences in consumers' psychological responses and brand loyalty

文化大學機構典藏 CCUR > 商學院 > 企業管理學系暨國際企業管理研究所 > 期刊論文 > Item 987654321/41943

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题名:	Does product design matter? Exploring its influences in consumers' psychological responses and brand loyalty
作者:	Hsu, CL (Hsu, Chia-Lin) Chen, YC (Chen, Yen-Chun) Yang, TN (Yang, Tai-Ning) Lin, WK (Lin, Wei-Ko) Liu, YH (Liu, Yi-Hsuan)
贡献者:	企業管理學系暨國際企業管理研究所
关键词:	CUSTOMER LOYALTY MARKETING CAPABILITIES ATTITUDINAL LOYALTY BEHAVIORAL LOYALTY SERVICE PROVIDERS SCALE DEVELOPMENT SWITCHING COSTS PERCEIVED VALUE INVOLVEMENT IMPACT
日期:	2018
上传时间:	2019-01-22 13:53:01 (UTC+8)
摘要:	Purpose Unique product design is a highlight of sustainable branding. The purpose of this paper is to investigate whether product design affects customers' psychological responses (i.e. cognitive and affective responses) to smartphones, and, in turn, affects their brand loyalty (i.e. attitudinal and behavioral brand loyalty), further advancing the knowledge of product design and brand management. Design/methodology/approach This work used survey data from 456 Taiwanese with experience using smartphone. Structural equation modeling was employed to test the proposed model and hypotheses. Findings The results indicate that the product design significantly affects both cognitive response and affective response, which, in turn, significantly affect both attitudinal brand loyalty and behavioral brand loyalty. The findings also suggest that the moderating effect of product involvement on the relationship between product design and affective response is statistically significant, although it does not positively and significantly moderate the link between product design and cognitive response. Research limitations/implications This study has two main limitations. First, this study was conducted in the context of smartphones, thus potentially constraining the generalization of the results to other industries. Second, the data in this study were obtained from a cross-sectional design. Practical implications These findings can permit companies to generate more brand loyalty in their customers and guide their management of assets and marketing activities. Originality/value This paper presents new insights into the nature and importance of product design in brand value.
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