隨著科技的發達，網路媒體、社群粉絲專頁的崛起，也代表對於文字工作者的需求的增加。本研究主要在探討文字工作者的定義與範圍，並當企業在運用此方面的人才時，可透過哪些方向進行人才的選用與培養，以及欲成為此方面人才者，可從中得知增進自我的方法。
本研究依據文獻資料的整理與探討，加以歸納文字工作者之定義與範圍，並初步界定文字工作者之職能，再經過12位文字工作者在訪談過程中的分享，透過紮根理論進行訪談資料的分析，進而得出文字工作者之工作內容與職能。
經由研究過後，獲悉文字工作者具備30項工作內容與18項職能。盼透過本研究之研究結果，以利各企業在人力資源之應用，以及自身能力補強方面。
With the development of technology and internet media and community fan page rise abruptly, the demand for writer increases relevantly. This study is mainly discoursing the definition of the writer. Moreover, the study is a guide not only for companies to do talent acquisition, selecting and training but also for people to reach their career goals.
This study begins with conducting and clarifying the definition, scope, and competencies of the writer through reference collation.
And the analysis came up through applying grounded theory on interview results of 12 respondents. Therefore, the work content and competencies of the writer have output accordingly.
In this study, the writers have been found out equipping thirty work contents and eighteen competencies. Through the results of this study, it is helpful to apply on Human Resources and enhance self abilities.
