服務業顧客維持關係之探索性研究--辦公事務機器業員工觀點

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Title:	服務業顧客維持關係之探索性研究--辦公事務機器業員工觀點 An Exploratory Research of Customer Retention in Service Industry: Analysis of The OA Equipment Industry Employee's Viewpoint
Authors:	鄭紹成
Contributors:	國貿系
Keywords:	顧客維持核心服務額外服務關係導向 Customer retention Core service Additional service Relationship oriented
Date:	1996-07
Issue Date:	2017-08-10 12:12:53 (UTC+8)
Relation:	文大商管學報 1:1 民85.07 頁37-53
Appears in Collections:	[College of Business Administration] Business Review

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