台中市托兒所教保人員工作價值觀、角色壓力與預防性危機管理工作投入之相關研究

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题名:	台中市托兒所教保人員工作價值觀、角色壓力與預防性危機管理工作投入之相關研究 A Study on the Relationship among Work values,Role stress and Job involvement of Preventive crisis management of the Edu-care workers who work in children’s day care center in Taichung City
作者:	林光志
贡献者:	青少年兒童福利研究所
关键词:	工作價值觀角色壓力預防性危機管理工作投入 work values role stress preventive crisis management job involvement
日期:	2006
上传时间:	2014-09-05 13:34:59 (UTC+8)
摘要:	本研究主要目的在探究目前國內托兒所教保人員工作價值觀、角色壓力與預防性危機管理工作投入的現況，並從中分析不同的工作價值觀、角色壓力對教保人員預防性危機管理工作投入的影響，以期找出教保人員對預防性危機管理工作投入的最佳預測變項，並依研究結果提出建議，以做為規劃提昇托兒所幼兒安全維護的實證參考。資料收集方式採用問卷調查法，於九十五年三月至四月間針對目前服務於台中市托兒所的教保人員進行普查，共發出750份問卷，回收672份問卷，回收率89.6%，其中無效問卷124份，有效問卷548份。問卷回收後以SPSS 10.0 統計套裝軟體鐘的次數分配與百分比、t檢定、單因子變異數分析、雙因子變異數分析、相關分析及多元逐步迴歸分析後，發現：1.教保人員的工作價值觀，因園所規模與班級幼童人數的不同而有所差異。2.教保人員的角色壓力，因年齡、學歷、職務、婚姻、園所規模與班級的幼童人數的不同而有所差異。3.教保人員的預防性危機管理工作投入，因年齡、服務年資、學歷、婚姻與園所規模而有所差異。4.教保人員的工作價值觀、角色壓力皆會影響預防性危機管理工作投入的程度，其中以角色模糊、人際關係的支持、成就聲望的重要、服務年資與角色衝突等變項對預防性危機管理工作投入程度有最佳的預測力。由研究結果提出以下建議：一、對於教保人員而言：(一) 互助合作，關心他人促進人際互動；(二) 強化個人教保專業，增進個人全方位成長；(三) 培養抒發角色壓力的管道。二、對於托兒所而言：(一) 適才適用付予任務，營造和諧工作氣氛；(二) 健全內部的人事管理，使教保與行政工作有效的專業分工；(三) 減少不必要的親職活動。三、對於社政機關而言：(一) 健全評鑑制度，教育社會大眾尊重教保專業；(二) 輔導業者規劃適宜的教學課程，提供幼兒最佳利益；(三) 辦理危機管理課程，強化教保人員危機意識。 The purpose of this study is principally to discuss the work values, role stress and job involvement of preventive crisis management of the Edu-care workers who work in children’s day care center in this country now and to analyze the influences of different work values and role stress on the Edu-care workers’ job involvement in the preventive crisis management in order to find out the best predictive varieties offered by the Edu-care workers as well as to make a suggestion which could be for the empirical test reference while planning to improve the security-protecting of the children’s day care center. The questionnaire investigation method was used to collect data of the Edu-care workers who work in children’s day care center in Taichung City in March and April, 1996. 750 questionnaire were issued, 672 were returned, retrieved rate was 89.6%, 124 were invalid and 548 were available. After questionnaire being returned, we conducted the statistical data analysis by using SPSS 10.0 such as percentage, t-test, one-way ANOVA, two-way ANOVA, related analysis and the multiple stepwise regression analysis. It was noted that: 1. The work values of Edu-care workers vary from school scope, number of class and children. 2. The role stress of Edu-care workers varies from ages, education, occupation, marital status, school scope, number of class and children. 3. The Edu-care workers’ job involvement in the preventive crisis management varies from ages, length of service, education, marital status and school scope. 4. The Edu-care workers’ work values and role stress would affect the job involvement in the preventive crisis management, which the predictive varieties such as indistinct role, the support of human relationship, the importance of achievement and reputation, length of service and character conflict are the best prediction method for the job involvement in the preventive crisis management. The following suggestions are made by this study: A. Edu-care workers: (a) Cooperation, concern and improvement of the interaction of human relationship; (b) Enhance individual Edu-care profession and strengthen personal growth omnifariouly; (c) Find out the way to moderate the role stress. B. Children’s day care center: (a) Select suitable employees for the needs, give assignment, make a good work atmosphere; (b) complete the interior personnel management, professional classification of Edu-care and administrative position; (c) Lessen the unnecessary parenting programs. C. Social authorities: (a) Complete evaluation system, educate the public to respect the Edu-care profession; (b) Assist the proprietary to project the proper programs, provide the best interests for children; (c) Set up a program of crisis management, enhance the Edu-care workers’ crisis consciousness.
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