TTQS金牌企業大學評鑑指標之研究

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Title:	TTQS金牌企業大學評鑑指標之研究 A Study of Evaluation Indicators on Corporate University That Get TTQS Gold Medal
Authors:	郭沛軒 Kuo, Pei-Syuan
Contributors:	勞工關係學系
Keywords:	訓練品質評核系統企業大學評鑑指標 TTQS Corporate University Evaluation Indicator
Date:	2014-06
Issue Date:	2014-09-05 13:23:28 (UTC+8)
Abstract:	本研究旨在探討符合TTQS金牌等級的「企業大學評鑑指標」，研究對象為通過TTQS金牌之企業大學。本研究經歷三個階段：首先由文獻探討歸納TTQS與企業大學評鑑指標，產出訪談問卷；繼而針對5家獲取TTQS金牌之企業大學進行深度訪談，再運用質化研究方法的紮根理論，歸納導出符合TTQS金牌趨勢的企業大學評鑑指標，為21項評鑑指標和5大構面，分別為對準企業策略面、促使組織變革面、強化組織學習面、衡量訓練成效面、運用資訊科技面。　　最後邀請18位專家學者填寫層級分析程序法(AHP)問卷，決定上述構面、評鑑指標的相對權重，發現TTQS金牌企業大學評鑑指標當中，「對準企業策略面」、「強化組織學習面」、以及「促使組織變革面」，此這三個構面占七成以上的權重比；評鑑指標整體相對權重排序以「符合公司經營理念、策略」、「促進組織變革專案規劃執行」、「培育組織未來需要人才」，為前三項重要之評鑑指標。根據上述所得到的結果，建議導入企業大學評鑑指標，應優先注重的指標事項，提出未來研究的具體建議。 This study investigates the evaluation indicators of Corporate University that achieve TTQS gold medal, which has introduced the corporate university to control the validity of operation. 　　The process of this study can be separate into 3 parts: induction TTQS and corporate universities evaluation indicators by going through documents and different thesis in order to build a solid questionnaire. Then have survey and interview with five Corporate Universities who have achieve the gold medal of TTQS Lastly, analyzing the information and the result of survey base on grounded theory of qualitative research. By using the grounded theory, we can learn the achievement of this case is attributed into 5 main aspects( accord corporate strategy、promote organizational change、strengthening organizational learning、learning and training evalution、application of information technology), and 21 evaluation indicators. In short, this study also have 18 experts and scholars to have analyze these 5 main aspects and 21 evaluation indicators of the relative weight by Analytical Hierarchy Process (AHP). 　　The study results, evaluation indicators of Corporate University that achieve TTQS gold medal have similer aspect in, "accord corporate strategy"、"strengthening organizational learning"、"promote organizational change", that more than 70% of the weight ratio are in these fectors; evaluation indicator’s overall relative weight sorting with "In line with the company philosophy, strategy" , "Promoting organizational change project planning and implementation"、"Nurturing the future needs of the organization personnel" ,that are Important for the first three evaluation indicators. 　　Further, according to the study, it suggested corporate university evaluate indicators should put priority attention to theses matter. Then provide concrete suggestions for the follow-up researchers who may concern with evaluate indicators in the future.
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