Being a flight attendant is a dream job for many people who just graduated from school. It is not only a job with high salary and well company benefits, but also it that can extend our vision of the world. However, this occupation actually contains many kinds of pressure and risk of disease. And in recent years, the research of flight attendants on self-actualization is still not discussed in aviation transportation service in Taiwan. It is an important issue to discuss how the degree of flight attendant’s self-actualization would affect their work performance.
As a result, the objective of this study is to understand the relationship between the cognition of job characteristics and the cognition of occupation hazard for flight attendants and to understand the relationship between the cognition of occupation hazard and self-actualization for flight attendants and to understand the relationship between the cognition of job characteristics and self-actualization for flight attendants.
The survey was conducted from April to May 2009. A total of 358 questionnaires were completed, of which 348 were valid. The result showed the cognition of occupation hazard has a negative relationship to self-actualization and the cognition of job characteristics has a positive relationship to self-actualization.
The finding not only pointed relationships between the cognition of job characteristics, the cognition of occupation hazard and self-actualization among flight attendants, but give airlines some suggestions: design a new indicator about the performance appraisal and develop a new training program for employees (e.g., aviation safety or prevention of the occupation hazard etc.) to promote flight attendants’ self-actualization.
