政府知識管理與檔案資訊化服務是全國檔案資訊系統欲達成的目標，於知識經濟時代愈發受到檔案界的重視，並且愈加注重對檔案使用者的特性與需求之瞭解，以提供滿足需求的資訊服務為發展目標。鑒於資訊系統之評鑑研究，已由系統導向走向使用者導向研究，以設計出更有效率及更切合需求的資訊系統為目標。
本研究旨在探索、建構有關可用以評鑑「全國檔案資訊系統」的評鑑構面與指標，以呈顯使用者的使用滿意度情形與對系統的評鑑結果。研究目的有四：
(一)綜整解析資訊系統評鑑流派之情形。(二)探討使用者滿意度相關研究、公文檔案資訊系統與電子化系統使用滿意度相關研究，進而探討資訊系統成功模型與資訊系統使用滿意度之研究，作為進行檔案資訊系統評鑑之參考。(三)探討資訊系統成功模型在全國檔案資訊系統評鑑之應用、評鑑構面與指標為何，作為建立本研究評鑑構面之參考。(四)評鑑系統之「資訊品質」、「系統品質」、和「服務品質」並驗證三構面之間的關係。
本研究首先採用文獻分析法，針對資訊系統評鑑流派、使用者滿意度相關研究、公文檔案資訊系統與電子化系統使用滿意度相關研究，資訊系統成功模型與資訊系統使用滿意度之研究進行探討，作為進行檔案資訊系統評鑑與滿意度調查研究之參考。繼而採用問卷調查法，採立意抽樣方式，以圖書資訊領域人員為問卷調查對象，進行統計分析、模型驗證，最後根據研究結果提出結論與建議。
Government knowledge management and archives information services are goals of the National Archives Information Systems. With increasing levels of information, there is a growing interest on how to properly manage these resources. Understanding usage patterns and needs of users provide insight for development to better meet demand. Evaluations of information systems examine both system-oriented and user-oriented aspects based on efficient design and end-goals of the organization.
This study aims to assist the National Archives Information System in exploring methods to establish an authenticated file information system, while improving overall user satisfaction. Particularly, it will look at four aspects: 1.To Integrate the circumstances of the whole evaluation of analytical information systems schools; 2. To explore user satisfaction research, document files information system and electronic system satisfaction research, and to explore successful model of information systems and information system satisfaction research, as for the File Information System evaluation and reference; 3.To Explore the application of information systems success model in the National Archives Information Systems Evaluation; 4. To Study of Information System Success Model on National Archives Information System.
This study, literature analysis, genres of information systems evaluation and user satisfaction related to survey, document file information systems and electronic systems satisfaction research, and information systems success model and information system satisfaction research to explore, as archives information system evaluation and satisfaction survey research reference. And to study of Information System Success Model on National Archives Information System.
