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    請使用永久網址來引用或連結此文件: https://irlib.pccu.edu.tw/handle/987654321/23605


    題名: 企業公共關係與口碑傳播之研究-以汽車產業為例
    作者: 陳堂萱
    貢獻者: 國際企管管理研究所碩士在職專班
    關鍵詞: 公共關係
    word-of-mouth
    口碑傳播
    Public Relations
    日期: 2012
    上傳時間: 2012-11-01 11:23:03 (UTC+8)
    摘要: 在現今各企業激烈競爭及客戶意識高漲之下,口碑傳播對於企業經營及客戶購買行為而言具有相當重要的影響力及重要性,不但是企業在經營上的競爭優勢資源,更是顧客在消費前的重要依據。本研究主要探討公共關係的良好建立是否會影響口碑傳播意願。
    本研究以汽車消費者或欲購買汽車之潛在消費者為對象,以結構式問卷採便利抽樣。總共發出250份,有效問卷200份,回答率為80%。根據研究結果顯示,公共關係與口碑意願影響呈顯著正關係,符合本研究之假說。根據研究結果,提出行銷之意涵與後續研究之建議。

    The consciousness of each enterprise fierce competition and
    customer upsurges at present under, the public praise dissemination
    purchase the influence and importance that behavior and speech
    have equal importance on the enterprise management and the
    customer, not only is an enterprise in the competitive advantage
    resource on the management, also a customer the importance before
    consumption basis. Whether the good establishment of this research
    main study public relations will influence a public praise to spread
    will.
    This research with car consumer or want a latent
    consumer who purchase the car for object, adopt to make a
    convenience of a sampling by structure type
    questionnaire .Altogether sending out is 250, the effective
    questionnaire is 200, and the answer leads to 80%.Suggest as a result
    according to the research, public relations and public praise will
    influence present notable is relating to, hypothesis according to this
    research. According to research result, put forth the meaning of the
    marketing and the suggestion of the follow-up research.
    顯示於類別:[企業管理學系暨國際企業管理研究所] 博碩士論文

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