To find the relationship between difference type of social exchange perspective and service-oriented organizational citizenship behaviors, this study employ the Confir- matory Factor Analysis and Path Analysis with latent variables on the data secured from a survey of the Taiwan service industry employees. As the result, it is found that:
1. The perceived organizational support was the most common cause to increase service-oriented organizational citizenship behaviors (includes loyalty, service delivery, and participation citizenship behaviors).
2. Besides participation organizational citizenship behaviors, leader-member exchange is another way to increase service employees’ loyalty and service delivery organizational citizenship behaviors.
3. Team-member exchange also can increase service delivery and participation organizational citizenship behaviors.
For further study, it is recommended that the intervening variable be considered.
